Business Process Consulting

Process Improvements and Transformational Education for DoD
Leveraging RTGX’s CMMI and Lean Six Sigma trained staff, our customers are engaged in numerous efforts to institutionalize a standards approach to business process reengineering and business process implementation. RTGX has been engaged with the Department of Defense in supporting the institutionalization of CMMI based practices.

Achieving organizational agility when mission, threats, and resources are distributed across the world and the need to change direction, processes and redeploy focus is constant factor was a challenge RTGX was hired to research, analyze and report on best practices from outside the DoD Contractor and Government Community for the Department of Defense.

Challenges met throughout RTGX’s engagement included resistance to change and focusing mission personnel on the gains that could be achieved in mission goal attainment by analyzing what were thought to be tried and proven processes. Achieving process improvements in small mini efforts as opposed to attempting to address the entire portfolio of business processes documented or not was a key methodology used to gain buy in and better acceptance from mission personnel on examining “as-is processes” and developing newer more efficient “to-be” processes.

State and Local Government
For one of Maryland’s Public Safety related Departments, RTGX was contracted to assess existing procedures and develop new ones for over 18 satellite agency departments to be housed in a new state of the art facility. Each of the 18 agencies had a different purpose and interfaced with the building and the necessary security requirements in different ways. A procedure had to be developed for each and every agency that would occupy space in the new facility including information technology use and security procedures.

Documenting the processes involved with teacher certification in the State of Maryland involved gathering the stake holders from around the State of Maryland to articulate and outline existing processes and performing gap analysis to determine how to apply improvements in new automated teacher certification web based applications and workflows. Numerous facilitation sessions were delivered by RTGX and extensive workflow documentation was developed and vetted with the stake holders.